Privacy policy

Privacy Policy

At Veda Shakti, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with our brand.

By using our website or purchasing from Veda Shakti, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full name

  • Phone number

  • Email address

  • Billing address

  • Shipping address

  • Order details

  • Payment status

  • Device and browser information

  • IP address

  • Communication details shared through contact forms, WhatsApp, email, or customer support

We collect this information only to provide a smooth shopping, delivery, and customer support experience.

2. How We Use Your Information

Veda Shakti may use your information for the following purposes:

  • To process and confirm your orders

  • To deliver your products safely

  • To send order updates, invoices, and tracking details

  • To contact you regarding your purchase

  • To provide customer support

  • To improve our website, products, and services

  • To prevent fraud, misuse, or unauthorized transactions

  • To send offers, product updates, wellness tips, or promotional messages, where permitted

3. Payment Information

All online payments are processed through secure third-party payment gateways. Veda Shakti does not store your complete debit card, credit card, UPI, net banking, or wallet details.

Your payment information is handled securely by the payment gateway provider according to their own privacy and security policies.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share limited information with trusted third-party service providers only when necessary, such as:

  • Courier and delivery partners

  • Payment gateway providers

  • Website hosting and technology partners

  • Marketing and communication tools

  • Customer support service providers

  • Legal or government authorities, if required by law

These partners are allowed to use your information only for the service they provide to Veda Shakti.

5. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences

  • Understand website traffic

  • Improve website performance

  • Personalize your shopping experience

  • Show relevant offers or advertisements

You may disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

6. Marketing Communication

By sharing your phone number or email address with Veda Shakti, you may receive order updates, offers, product launches, wellness tips, or brand communication through email, SMS, WhatsApp, or other communication channels.

You can opt out of promotional communication at any time by contacting us.

Please note that even if you opt out of promotional messages, we may still send important order-related updates.

7. Data Protection

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online platform, website, or digital transmission method can be guaranteed to be 100% secure. By using our website, you understand and accept this risk.

8. Data Retention

We may retain your personal information for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Maintain business records

  • Meet legal, tax, accounting, or regulatory requirements

  • Resolve disputes or prevent fraud

When your information is no longer required, we may securely delete or anonymize it.

9. Your Rights

You may contact us to:

  • Access your personal information

  • Correct or update your personal information

  • Request deletion of your personal information

  • Withdraw consent for promotional communication

  • Ask questions about how your data is used

To make a request, please contact us using the details below.

10. Children’s Privacy

Veda Shakti products and website services are intended for adults. We do not knowingly collect personal information from children. If we become aware that a child has shared personal information with us without parental consent, we may delete such information.

11. Third-Party Links

Our website may contain links to third-party websites, apps, or platforms. Veda Shakti is not responsible for the privacy practices, content, or policies of those third-party platforms.

We recommend reading their privacy policies before sharing any personal information.